Refund policy

Rudra Watch Co.
Operated by RUDRA WATCHES LLP
Website: rudrawatches.com
Effective date: 25 October 2026

At Rudra Watch Co., we aim to provide a transparent and reliable purchasing experience. We offer both pre-order watches and ready-stock watches, depending on availability. Please read this policy before placing an order.

1. Order Types & Payment

A. Pre-Order Watches

Pre-order watches are not available for immediate dispatch and may be produced in planned manufacturing batches.

  • Customers may reserve selected watches by paying a booking amount generally ranging from ₹1,000 to ₹3,000, as shown on the product page.
  • The booking amount is part of, not in addition to, the total purchase price.
  • The balance must be paid before the watch is dispatched.
  • Estimated dispatch is approximately 60 days from order confirmation, unless a different estimate is displayed before checkout.
  • We will notify customers when their watch is ready and the remaining balance is due.
  • The total price, booking amount, outstanding balance and estimated dispatch timeframe will be communicated before purchase.

Please note: An estimated dispatch date is not the same as the delivery date. Courier transit time is additional.

B. Ready-Stock / Regular Orders

  • Ready-stock watches require 100% payment at checkout.
  • Cash on Delivery (COD) is not currently offered.
  • Estimated delivery within India is 5–10 working days from order confirmation, subject to the destination, courier availability and any exception communicated before purchase.
  • Order confirmation and tracking information will be shared where applicable.

2. Order Cancellation

Customers may cancel pre-orders and regular orders before dispatch, without cancellation charges.

  • For pre-orders, all amounts paid, including the booking deposit and any balance already collected, will be refunded in full.
  • For ready-stock orders, the full order payment will be refunded.
  • Email info@rudrawatches.com with the order number and registered contact details to request cancellation.

After dispatch, requests will be handled under the applicable return provisions and consumer protection laws.

3. Manufacturing & Delivery Delays

Production, quality checks and logistics can occasionally cause delays. If we cannot meet the communicated dispatch or delivery commitment, we will share a revised estimate. Customers may continue with the order or request cancellation and a full refund if the revised timeline is unacceptable. No cancellation fee will be charged when Rudra Watch Co. cannot meet the agreed commitment.

4. Returns After Delivery

We offer a 7-day return window starting on the actual date the watch is delivered. This applies to pre-order and ready-stock watches.

For a voluntary change-of-mind return, the watch must:

  • Be unused and unworn, except for reasonable inspection or trying it on.
  • Remain in its original condition, without customer-caused scratches, damage, misuse or unauthorized modifications.
  • Be returned with its original packaging, tags, manuals, supplied accessories and proof of purchase.

The return request must be submitted within 7 days of delivery. A pre-order's booking date does not start the return window. Requests made after this period may be declined for change-of-mind reasons, without affecting warranty or statutory rights.

5. Damaged, Defective or Incorrect Products

If a watch arrives damaged, defective, non-functional or different from the item ordered, contact us as soon as reasonably possible. Include the order number, a description of the problem and available photos or videos. We will assess the issue and provide an appropriate repair, replacement, refund or other remedy in accordance with applicable law. The 7-day change-of-mind window does not limit statutory rights for defective, misdescribed or incorrectly supplied goods.

6. Return Request Procedure

  1. Email info@rudrawatches.com with your order number and reason for returning the item.
  2. Our team will review the request and send return instructions, including pickup or shipping-label details where available.
  3. Securely package the watch and all original accessories.
  4. We will inspect the returned watch after receipt and inform you of the outcome.
  5. For eligible returns, we will initiate the refund in accordance with Section 7.

Return Shipping

  • Change-of-mind returns: Customers may bear a return shipping charge where disclosed and legally permissible.
  • Confirmed damaged, defective or incorrect items: Rudra Watch Co. will cover reasonable return shipping costs.
  • Pre-dispatch cancellations: No return shipping fee applies.

7. Refund Processing

  • Approved cancellations before dispatch will normally have refunds initiated within 1–2 working days.
  • Refunds for returned watches will be initiated promptly after receipt, inspection and approval, subject to applicable law.
  • Refunds will generally go to the original payment method.
  • Once initiated, refunds generally take 5–7 working days to appear in the customer's account, depending on bank and payment-provider processing.
  • Customers will be notified when a refund has been initiated.

If the original payment route is unavailable, we will assist with a suitable alternative refund arrangement in line with payment-provider requirements and applicable law.

8. Change-of-Mind Return Exclusions

We may decline voluntary returns for watches showing use, scratches, customer-caused damage, unauthorized modification or repair, missing accessories, or materially damaged packaging affecting resale condition; or when the request is made after the 7-day period. These restrictions do not remove statutory rights for defective, misdescribed or incorrect goods.

9. Cancellation by Rudra Watch Co.

If we cannot fulfill an accepted and paid order because of product unavailability, manufacturing issues or other operational reasons, the customer will receive a full refund of amounts collected for that order, without a cancellation charge. Any additional rights required by law remain unaffected.

10. Customer Support & Email Subjects

For faster assistance, write to info@rudrawatches.com using a relevant subject line:

  • Transaction Issue – Order #[Order Number] — Failed payments, duplicate charges and payment discrepancies.
  • Order Issue – Order #[Order Number] — Order details, confirmation or amendments.
  • Order Cancellation – Order #[Order Number] — Cancellation before dispatch.
  • Refund Request – Order #[Order Number] — Refund requests and status.
  • Return Request – Order #[Order Number] — Returns after delivery.
  • Delivery Issue – Order #[Order Number] — Shipping, tracking and delivery issues.
  • Warranty Claim – Order #[Order Number] — Warranty assistance and product defects.
  • Customer Grievance – Order #[Order Number] — Formal consumer complaints.
  • General Enquiry – Rudra Watch Co. — Other questions.

Include your order number (where applicable), registered contact details and a clear description of the issue. Never email passwords, OTPs, CVVs or full card details.

11. Contact Information

Rudra Watch Co.
Legal entity: RUDRA WATCHES LLP
Email: info@rudrawatches.com
Website: rudrawatches.com

Customer Support and Grievance Officer: [Insert actual officer name, designation and contact details before publication.]

12. Unboxing & Delivery Inspection

We recommend inspecting the package promptly and, where possible, recording a continuous, unedited unboxing video. This can help investigate missing items, transit damage and incorrect products. If you notice an issue, contact info@rudrawatches.com as soon as reasonably possible with your order number, a description and any available evidence.

An unboxing video is recommended, not mandatory for exercising statutory consumer rights.

13. Bracelet Adjustments & Product Condition

For change-of-mind returns, please keep the watch in original condition. If your watch includes a metal bracelet, avoid removing or altering links until you decide to keep it. All supplied links, straps, tools and accessories must accompany the return. Requests involving missing components, alterations or customer-caused damage may be declined where legally permissible, without affecting valid defect claims.

14. Exchanges & Replacements

Customers may request a voluntary exchange within the 7-day return period, subject to product availability and eligibility. A change of color, strap or model requires the original watch to meet the change-of-mind return conditions; any price difference will be confirmed before proceeding. For defective, transit-damaged or incorrectly supplied products, we will offer a suitable remedy in accordance with law. If a replacement is unavailable, an eligible refund or another appropriate remedy will be offered.

15. Failed Delivery & Return to Origin (RTO)

Customers should provide a complete delivery address and reachable phone number. Courier partners may contact customers to arrange delivery. Undelivered parcels may be returned to Rudra Watch Co. if the address is incorrect or incomplete, the contact number is unreachable or delivery attempts are unsuccessful.

After an RTO parcel reaches us:

  • We will contact the customer to reconfirm the delivery address and phone number.
  • Where failed delivery is attributable to incorrect customer information or customer unavailability, reasonable reshipping charges may apply if disclosed and legally permissible.
  • We will disclose any charge before requesting payment and arrange reshipping once details are confirmed.
  • We will not impose additional reshipping costs for failures caused by Rudra Watch Co. or our logistics arrangements.

Customers' statutory rights concerning non-delivery, delayed delivery, cancellation and refunds remain unaffected.

16. Watch Straps & Accessories

Straps and accessories sold separately may have product-specific voluntary return or exchange conditions, which will be disclosed before purchase. Eligible voluntary returns must be unused, unaltered and in original condition with packaging and accessories.

Natural differences in genuine leather grain, color and texture are characteristics of the material and do not automatically indicate defects. Defective, misdescribed or incorrectly supplied items remain eligible for applicable statutory remedies.

17. Customer Grievance Redressal

For a formal complaint, contact info@rudrawatches.com with the subject Customer Grievance – Order #[Order Number].

We aim to acknowledge formal consumer complaints within 48 hours and resolve them within one month of receipt, in accordance with applicable Indian e-commerce requirements.

Grievance Officer: [Insert actual designated officer's name, designation and contact details before publication.]

This process does not limit consumers' rights to seek redress through competent authorities.

18. Pre-Order Balance Payment & Non-Payment

When a pre-ordered watch is ready for dispatch, we will send the customer a payment request for the outstanding balance.

  • The balance is due within 7 calendar days after the payment request is sent.
  • We may send reminders during this period, including a final reminder before cancellation.
  • Customers needing more time may request an extension; approval is at our discretion.
  • If the balance remains unpaid after 7 calendar days and no extension has been granted, we may cancel the reservation and release the watch for sale.
  • There is no 5% cancellation fee. The full booking amount, and any other amount collected for the cancelled order, will be refunded.
  • We will normally initiate an approved refund within 1–2 working days; credit generally takes another 5–7 working days depending on the payment provider.

We will notify customers of cancelled reservations.

19. 12-Month Limited Manufacturing Warranty

Rudra Watch Co. watches include a 12-month limited manufacturing warranty from the date of actual delivery.

What Is Covered

  • Verified manufacturing defects in the movement.
  • Failures caused by faulty internal components.
  • Manufacturing or assembly defects affecting normal watch operation.

What Is Not Covered

  • Accidents, drops, impacts, misuse or improper care.
  • Normal wear and tear, cosmetic scratches and natural ageing.
  • Normal wear of leather, suede and other straps.
  • Unauthorized repair, modification or improper handling.
  • Water damage caused by use beyond the product's stated water-resistance rating or failure to follow care instructions.

How to Claim

Email info@rudrawatches.com with subject Warranty Claim – Order #[Order Number], describing the issue and attaching any relevant photos or videos. We will provide inspection or service instructions. Valid warranty claims will be handled through suitable repair or replacement without additional charge. Where required by law, or where repair or replacement is unavailable, another appropriate remedy may be provided.

This limited warranty is in addition to, and does not reduce, statutory consumer rights. Please see our separate Warranty Policy when published for full servicing information.

Policy changes: Rudra Watch Co. may update this policy. Updates will be published on our website and will not retrospectively remove rights that apply to existing orders. Nothing here restricts rights available under applicable Indian consumer protection laws.